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February 29
Still no Trading Key box. I email the following to customer service:

Hello there,

It’s been almost a full day since I received the application approval email and I still can’t access my trading account. Can I get an update?

Aaron Hardy

I received the following back from customer service:

Dear Aaron,

Thank you for contacting Zecco Trading. To access your trading account,
you will have to have full access to your myZecco, please click on the
pink Trading button. On your next page, you will see the last 4 digits
of your account number and a trading key field. Please input your
trading key to log in. Your trading key is a combination of the first 3
digits of your social security number and the last 4 digits of your
account number. If you still have difficulties logging in, please
contact us again.

Should you have any further questions or concerns, please feel free to
contact us again.

Thank you for your interest in Zecco Trading.

Sincerely,

An T.

Hmm….so either I’m seriously blind and can’t find the Trading Key box or I need to clarify the situation. In either case, I was starting to get really frustrated. I responded with the following:

That’s what I’m talking about. I don’t see the last four digits of my
account number and I don’t see a trading key field. Please, before you
assume that I can see a trading key field and my account number, look first. If you can’t get it resolved within the next email, just cancel my
account altogether. I’ve had so much trouble getting my account open and
customer service thinking I’m a stupid customer that I won’t be able to
bear it any longer.

Aaron

March 5
Still no email. At first I thought, well, at least they have the determination to fix the account before emailing back. After a few days, I gave up hope of receiving an email and figure I’d call Zecco’s customer support phone number. The guy on the phone called over to the tech team, came back, and said there was a mapping issue with my account that would be fixed shortly. He promised he would call me the next morning and give me an update.

March 10
No call. No trading key box. I call again. This time the guy on the phone put me on hold for a few minutes, came back, had me refresh my browser, and, wallah! “Mapping issue” solved. Finally, a long-awaited break in the clouds.

Since I could now log into my trading account, I started the bank verification process so I could fund my account. In Zecco-land, this is called “establishing an ACH relationship.” This is where they put two small deposits into your bank account so you can verify you’re the rightful owner of the account.

March 11
Hey! Surprisingly, I’ve already received my two small bank account deposits! I completed the verification process and initiated a fund transfer.

March 12
Transfer complete. Finally, two months and a week later, I’m ready to trade.

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Tags: free trades, Investing, stocks, Zecco

This entry was posted on Sunday, May 25th, 2008 at 7:19 pm and is filed under Investing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.