Comments on: Dish Network – Why Oh Why?

By: Aaron Hardy

Aaron Hardy — Fri, 04 Sep 2009 17:59:08 +0000

Hey Sam, get your spammer comments off my blog. I removed your spam kick-back link to your website, but you bet I’ll post your email for all the spam-bots to pick up: satellitetv101@gmail.com

By: samramirez

samramirez — Fri, 04 Sep 2009 13:58:18 +0000

I have been using Dish Network for months now and I am satisfied with their service so far. Im glad I found your post here and learned more about Dish Network.

< spammer kickback link clipped >

By: bryce

bryce — Mon, 05 Jan 2009 16:40:50 +0000

What a whiner. Who needs to watch byu sports? Whats wrong with the Rocky Mtn?

By: Nate Ross

Nate Ross — Mon, 08 Dec 2008 05:56:10 +0000

Yeah, I probably should have warned you about that :). Dish Network’s customer service is abysmal. The only thing worse then that would have to be their tech line for when you are experiencing technical difficulties. I used to install for both Dish and DirecTV during the first 2 summers after my mission. When I first started, I relied on the tech line for trouble-shooting quite often. DirecTV was usually very quick and accurate. Dish Network, on the other hand, would sometimes take hours. You would start off with someone who barely knew how to operate a receiver who would tell you to reboot the thing a couple of times before she exhausted her technical “expertise”. Then she would give up and escalate the call. Then the next guy would start off asking you if you did a reboot as well and then he would suggest one more worthless thing before he realized he was out of his league and escalate the call again. Note that each escalation would require longer and longer hold times. Finally you would get someone who could actually help you figure out the issue. Meanwhile the customer is looking at you suspiciously wondering why it is taking you so long to install his dish. It was so embarrassing…

So the short of it is, unless you have some installation experience or skills with satellite systems, you might find yourself very frustrated if you have problems (and every cable provider will have their share of occasional problems). So get one with good technical support (definately not Dish Network).

By: Andy

Andy — Fri, 05 Dec 2008 20:03:28 +0000

Oh boy I thought I was the only person that got stuck with bass-ackwards customer service. We had a similar experience but with Sprint instead of Dish. Everytime I call “customer service” I get a different person, different explanation, different pricing, different attitude, different vocabulary… basically a different company. We were suckered in with an amazing promotional deal that we jumped on with both feet (this included shelling out $350 to cancel our 2 year agreement with ATT) because the monthly rate to features was laughbly inexpensive; but to our horror the “customer service”, reception / stability, and overall quality is superduper inferior !! Rather than make a bad situation worse and shell out another $300 to cancel I am determined to stick it out and then archive Sprint into my “Fun four letter words that you never say in front of your mother” dictionary.

I am glad you got out before being stuck with a crappy company that thinks its more important then their customers.